Your AI agent can refund anyone.
Should it?
Opacus watches every refund your support agent tries to make. It blocks the ones that shouldn't happen — before the money leaves.
Support agents move fast.
Sometimes too fast.
Prompt injections and hallucination loops happen. Here is what happens at execution time.
- 1.Customer asks for refund
- 2.Agent approves automatically
- 3.$1,200 sent to wrong account
- 4.Money is gone — no way back
- 1.Customer asks for refund
- 2.Agent tries to approve $1,200
- 3.Opacus checks your rules in 74ms
- 4.Blocked — you get a notification
How it works
Three steps to keep your agent budget safe.
Tell Opacus your limits — max refund amount, daily budget, when to ask a human.
One line of code. Works with Gorgias, Zendesk, and Intercom out of the box.
Every decision is logged. You get notified for anything unusual. Nothing slips through.
Every decision, logged
Here's what Opacus catches.
| Time | Status | Reason | Amount |
|---|---|---|---|
| 14:32 | BLOCKED | 8th refund in 2 hours — limit hit | $340 |
| 14:28 | APPROVED | Normal refund, within limits | $89 |
| 14:19 | REVIEW | Over $1,000 — waiting for your approval | $1,240 |
| 14:07 | BLOCKED | Same refund sent twice — stopped | $210 |
| 13:55 | APPROVED | Normal refund, within limits | $45 |
* Simulated data. Real logs shown after connecting your account.
What Opacus catches
Real-time decision telemetry.
* Counters reflect simulated pilot activity. Real metrics shown in your dashboard after setup.
Works with your tools
Connect to your existing support and payment infrastructure.
Questions
Does this replace Gorgias or Zendesk?
No. Opacus sits underneath your existing support tools. Your team keeps working exactly as before.
What happens when something is blocked?
You get a notification — email or Slack. You can review and approve manually if needed.
Do you store our customer data?
No customer data is stored on Opacus servers. Only the decision log — amount, timestamp, pass or block.
How long does setup take?
Most pilots are live within 48 hours. We handle the technical setup with your team.
Join the private pilot
30 days free. We set it up together. You see results in the first week.
Request access →No credit card. No long contracts. Cancel anytime.